Delivery Policy

We deliver anywhere in South Africa. We do not currently ship internationally.

A small number of remote postal codes carry an additional R150 courier surcharge. If your address is affected, the surcharge is shown in your cart before you pay. It applies whether or not your order qualifies for free delivery, because it is what our courier charges us to reach you.

The total amount payable, including any delivery charge and any surcharge, is always shown in your cart before you pay. There are no other charges.

We dispatch within one business day of your payment clearing. Orders placed on a weekend or public holiday are dispatched on the next business day.

These are the courier's estimates, not guarantees. December and Black Friday run slower across the whole industry.

We offer one delivery service. There is no express option.

We email you a tracking number as soon as your parcel is collected. Placeholder, still to be confirmed: CONFIRM: The Courier Guy handles our deliveries.

Please give a physical street address where somebody can receive the parcel during business hours. We cannot deliver to a Post Office box.

Adding delivery instructions at checkout genuinely reduces failed deliveries.

If a delivery fails because nobody is available or the address is incorrect, the courier will attempt redelivery. Repeated failed attempts may attract a further delivery charge, which we will quote to you before we do anything.

We only sell what we hold. If something goes wrong and an item you ordered is not available, we will contact you and refund that item in full.