Returns, Exchanges and Cancellation Policy

We want you to be happy with your NomadX gear.

This policy covers three separate things: your right to change your mind in the first seven days, your rights if something is faulty, and our own goodwill exchange offer. They are different rights and they work differently, so please read the one that applies to you.

Because you bought online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel your order within seven days of delivery, for any reason at all. You do not have to give us a reason and there is no penalty.

Those are seven calendar days, not business days, counted from the day the goods reach you.

How it works:

1. Tell us within seven days of delivery, at info@nomadxsport.com, quoting your order number.
2. Return the goods to us in the condition you received them.
3. You pay the direct cost of returning the goods. That is the only charge the Act allows us to levy, and it is the only one we do.
4. We refund the full purchase price plus the original delivery charge you paid, within five business days of receiving the goods and in any event within thirty days of your cancellation, as the Act requires.

This right applies to full-price and promotional purchases alike. It applies to bags, frame protectors, grip correctors and undergrips. We do not exclude any product we sell from it.

Refunds are paid back to the original payment method.

Section 56 of the Consumer Protection Act 68 of 2008 gives you six months from delivery to return goods that are defective, unsafe or not as described.

In that case you choose whether you want a repair, a replacement or a refund. It is your choice, not ours.

We carry the full cost of the return. We arrange and pay for collection, and we pay the delivery on any repair or replacement.

If we repair something and the same problem comes back within three months of that repair, we will replace it or refund you. That is section 56(3) of the Act and it applies whichever remedy you originally chose.

Please tell us as soon as you notice a problem, at info@nomadxsport.com, and send a photograph if you can. It usually saves everyone a step.

This does not cover fair wear and tear, damage from misuse or accident, or the normal deterioration of materials over time.

Beyond the seven-day cooling-off period we are not legally required to take a product back if you have simply changed your mind. We do it anyway, on these terms:

• Within 30 days of delivery
• The product must be unused, in its original packaging, with all hang tags attached
• Bags must be returned inside an outer box or courier bag. Please do not stick a courier label directly onto the bag. A hard shell that travels unprotected arrives scuffed and we cannot then exchange it
• We exchange it for a different colour or a different product, or we issue a credit
• You pay to send it back. We pay to send the replacement out. That part is on us

We know colour is the reason most people buy a NomadX bag, and sometimes the colour you love on screen is not the one you love in your hand. This policy exists for exactly that.

If the replacement costs more than the original, you pay the difference. If it costs less, we refund the difference to your original payment method.

1. Email info@nomadxsport.com with your order number and what you would like to do.
2. We reply within one business day with a return address and instructions.
3. Pack the item securely, in an outer box or courier bag. Use a trackable courier service, because we cannot process a return we never receive.
4. Once we receive and inspect the item, we process your refund, exchange or credit within five business days.

Refunds are paid back to the original payment method. Depending on your bank, it can take a further two to five business days to reflect.

Photograph the packaging before you open it fully and contact us the same day at info@nomadxsport.com. It makes the courier claim far easier and it means we can get a replacement to you faster.

Nothing is excluded from your rights in sections A and B above. Those are statutory and they apply to everything we sell.

Our own 30-day exchange in section C does not apply to an item that has been used, that is missing its packaging or tags, or that has been damaged after delivery.